Why not, you ask?
Well first they are going by at least 3 different names, the company is actually called Parts Components International (although the URL is spelled wrong, www.partcomponet.com).
Second, their parts are Taiwanese JUNK knockoffs. Which is why the parts are so cheap.
Third, their packaging is useless and WAY overpriced. I ordered a grille from them, they charged $15 for s&h ON TOP OF the exagerrated FedEx shipping charge of $24.49 (it does NOT cost that much to ship a 6.5lb package from CA to MI). And for my $15 s&h charge, they threw the grille in an oversized box with no wadding of any sort.
Fourth, the parts listed on their website MAY NOT BE THE PARTS YOU GET!!! I ordered what I thought was a black grille (said BLK in the description) and they shipped me a chrome grille, didn't even come with a Ford emblem on it.
Fifth, after being promised a FULL refund for my WRONG part, (which I shipped back to them via UPS with wadding & everything, for $8.71) it took at least four phone calls to get only a partial refund, they even charged the 20% restocking fee.
Sixth, as mentioned above, it takes at least four phone calls to get anything done. Customer service is non-existant.
Images (all will open in a new window)
Part description - Looks like they are still advertising a product they do not sell. I always thought that was illegal?
My invoice - See notes on scan, also notice that there is no breakdown of the insane S&H charges.
I wish I had a pic of the box they used for shipping. Unfortunately I did not have my digicam at the time.
Receipt for return shipment - Proof that their shipping charges were exaggerated. Tracking info.
Terms & Conditions - A screenshot of the T&C posted on the website. I had return authorization from Kas, and returned the part within 5 days, so why did they apply a 20% restocking fee to my refund?
I wrote a 2-page letter to Partsco outlining the entire situation, however they never responded. Classy.
I was considering reporting these California a**holes to the BBB but I knew it wouldn't matter, they would just do business under another name. These people are THEIVES and you should not give your money to them UNDER ANY CIRCUMSTANCES!!!
Visitors to welcome.to/cmu say the following online stores are also unacceptable:
www.ford-auto-body-parts.com - . . . charged $47.00 shipping and handling [for two headlight assy's and a black grille] . . . then the order arrived, minus the LH headlamp . . . I had to call to get a credit because they had NO clue when they'd have more in stock. --Mike from Illinois
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